AGB

Last updated: August 30, 2026

These Terms of Service apply to the use of Nutriworld.eu and to all purchases made through our online store.

Nutriworld.eu is operated by Hoeft Niet B.V., trading as Nutriworld. By visiting our website, creating an account or placing an order, you agree to these Terms of Service.

Nothing in these Terms limits or excludes any mandatory rights you may have under applicable consumer law.

1. Company Information

Hoeft Niet B.V., trading as Nutriworld

Registered address:
Middenweg 113a
1782 BC Den Helder
The Netherlands

Store and pickup location:
Ambachtsweg 6c
1785 AJ Den Helder
The Netherlands

Chamber of Commerce: 85710199
VAT number: NL863714705B01
Email: info@nutriworld.eu
Telephone: +31 6 15518795

2. Eligibility and Customer Information

To place an order, you must be legally capable of entering into a binding agreement.

If you are under the legal age of majority in your country, you may use the website and place an order only with the permission and involvement of a parent or legal guardian.

You are responsible for providing complete, current and accurate information when placing an order or creating an account. This includes your name, billing address, delivery address, email address and other information required to process the order.

3. Products and Product Information

We make every reasonable effort to ensure that product descriptions, images, ingredients, quantities, prices and availability are accurate and current.

Product packaging, labels, colours or other details may occasionally differ from the images shown on the website, including when a manufacturer changes its packaging or product presentation.

Always read the physical product label, ingredient list, allergen information, directions for use and warnings supplied with the product before using it. Information on the physical product label takes precedence where website information and the delivered label differ.

Food supplements must not be used as a substitute for a varied, balanced diet and a healthy lifestyle. Products must be stored and used in accordance with the instructions and warnings on their labels.

4. Availability

Products displayed on the website are subject to availability.

Adding a product to a shopping cart does not reserve that product. In exceptional circumstances, a product may become unavailable after an order has been placed.

If an ordered product is unexpectedly unavailable, we will contact you as soon as reasonably possible to discuss an appropriate solution, such as:

later delivery;
a suitable replacement, subject to your agreement; or
cancellation and refund of the unavailable product.

We will not replace a product with a different product without your agreement.

5. Prices and Payment

The applicable price and currency are displayed on the website and during checkout.

Prices include VAT where required, unless clearly stated otherwise. Shipping costs and any other applicable charges are displayed before the order is completed.

Payment must be made using one of the payment methods offered during checkout.

We may suspend or cancel an order if:

payment is unsuccessful or cannot be authorised;
required customer or delivery information is incomplete;
the transaction is identified as potentially fraudulent or unlawful; or
another legitimate reason prevents us from processing the payment or order.

Any obvious pricing or technical error does not require us to supply a product at an incorrect price. If an obvious error affects an order, we will contact you and provide the option to continue at the correct price or cancel the affected product.

6. Orders and Contract Formation

After placing an order, you will receive an electronic order confirmation. This confirms that we have received the order.

A binding purchase agreement is formed when we accept the order and begin processing or dispatching it, subject to mandatory consumer law.

We may refuse or cancel an order where:

a product is unavailable;
the price or product information contains an obvious error;
payment cannot be authorised;
delivery to the provided address is unavailable;
applicable law or product restrictions prevent the sale or delivery;
the order exceeds reasonable quantities for personal use;
fraud, abuse, resale activity or unlawful conduct is reasonably suspected; or
another legitimate reason prevents fulfilment.

If we cancel a paid order, the amount paid for the cancelled products and any applicable related charges will be refunded using the original payment method unless another method is expressly agreed.

7. Shipping Destinations and Costs

Nutriworld currently ships to the Netherlands, Belgium, Germany and the other European Union countries available during checkout.

We currently do not ship to destinations outside the European Union.

Our standard shipping rates are:

Netherlands: €4.95
Belgium and Germany: €4.95
Other available European Union countries: €12.95

No minimum order value applies to these standard shipping rates.

The applicable shipping cost is displayed during checkout before payment is completed. The price displayed during checkout is the shipping price that applies to the order.

Further information is available in our Shipping Policy.

8. Processing and Delivery

Orders are normally processed within one working day after payment confirmation.

Orders placed before 15:00 CET on a working day are generally dispatched the same day. Orders placed after this time, during weekends or on public holidays are normally processed on the next working day.

Estimated delivery times after dispatch are generally:

Netherlands: approximately 1–2 working days
Belgium and Germany: approximately 3–5 working days
Other available European Union countries: approximately 5–8 working days

Delivery times are estimates and are not guaranteed. Delays may occur because of carriers, public holidays, severe weather, seasonal demand or other circumstances outside our reasonable control.

Please check the delivery address carefully. Reasonable additional costs resulting from an incorrect or incomplete address supplied by the customer may be charged where permitted by law.

9. Delivery Attempts and Uncollected Parcels

Depending on the selected delivery service, a carrier may deliver the parcel to the stated address, a neighbour, a pickup point or another permitted delivery location.

Customers are responsible for monitoring available tracking information and collecting parcels from pickup points within the period specified by the carrier.

If a parcel is returned because it was refused, not collected or addressed incorrectly, reasonable return or reshipping costs may apply where permitted by law.

Refusing a parcel or failing to collect it does not always constitute a valid withdrawal notice. Contact us directly if you wish to withdraw from a purchase.

10. Right of Withdrawal

Consumers purchasing products online generally have the right to withdraw from the purchase within 14 days after receiving the goods, without providing a reason, subject to applicable legal exceptions.

To exercise this right, contact us within the withdrawal period at info@nutriworld.eu and clearly state that you wish to withdraw from the purchase.

After notifying us, the products must be returned within 14 days.

Unless otherwise agreed or required by law, the customer is responsible for the direct cost of returning products following a standard withdrawal.

Products must be handled only as necessary to determine their nature, characteristics and suitability. You may be responsible for any diminished value resulting from handling beyond what is reasonably necessary to inspect the product.

The right of withdrawal may not apply to sealed goods that are unsuitable for return for genuine health-protection or hygiene reasons if the seal has been broken after delivery. This exception is applied only where permitted by applicable law.

Further information, including return instructions and the return address, is available in our Return & Refund Policy.

11. Refunds

Approved refunds will normally be issued using the original payment method unless another method is expressly agreed.

Where legally permitted, we may wait to issue the refund until:

we have received the returned products; or
the customer has provided satisfactory evidence that the products have been sent back.

Once returned products have been received and assessed, refunds are normally processed within 5 working days. Refunds will always be processed within the period required by applicable law.

Where required by law, the cost of our least expensive standard outbound delivery method will be refunded when the complete order is validly withdrawn.

Additional costs resulting from the customer choosing a more expensive delivery method are not refundable unless required by law.

Depending on the bank or payment provider, additional time may be required before the refund appears in the customer’s account.

12. Damaged, Incorrect or Non-Conforming Products

Please inspect your order after delivery.

If a product is damaged, incorrect, incomplete, defective or otherwise does not conform to the purchase agreement, contact us as soon as reasonably possible at info@nutriworld.eu.

Please provide:

your order number;
a clear description of the problem; and
photographs of the product, packaging, shipping label and visible damage where reasonably necessary.

We may request additional information where reasonably necessary to assess the problem.

Depending on the circumstances and applicable law, an appropriate solution may include repair, replacement, completion of the order, a price reduction or a refund.

If a product is damaged, defective, incorrect or otherwise does not conform to the purchase agreement, Nutriworld will cover reasonable return costs where required by law.

13. Statutory Guarantee

Products must conform to the purchase agreement and possess the qualities that a consumer may reasonably expect.

Consumers within the European Union generally benefit from a minimum two-year legal guarantee for faulty goods. Applicable national law may provide additional or longer protection.

The duration of a statutory guarantee may also depend on the nature of the product and the period during which the consumer could reasonably expect it to function or remain suitable.

Nothing in these Terms limits any statutory guarantee or remedy available under applicable consumer law.

14. Product Use and Safety

Products must be stored and used in accordance with their labels, instructions and warnings.

Do not use a product if its safety seal is unexpectedly damaged or if the product appears contaminated, damaged or defective.

Keep products out of reach of children where stated on the label.

Customers are responsible for checking ingredients and allergen information before use.

If you are pregnant, breastfeeding, taking medication, have a medical condition or are uncertain whether a product is suitable for you, seek advice from a qualified healthcare professional before use.

Information on our website is provided for general informational purposes. It is not intended as medical advice, diagnosis or treatment and must not replace advice from a qualified healthcare professional.

15. Customer Accounts and Security

If you create an account, you are responsible for keeping your login details confidential and for activities carried out through your account.

We may suspend or close an account where reasonably necessary to prevent fraud, misuse, security risks or violations of these Terms, subject to applicable law.

16. Reviews and Customer Content

If the website allows you to submit a product review, rating, photograph or other content, the submitted content must:

be based on a genuine experience;
be accurate to the best of your knowledge;
not be unlawful, threatening, discriminatory or misleading;
not infringe intellectual-property, privacy or other rights;
not contain malicious software, advertising or spam; and
not contain unnecessary personal or confidential information.

We may moderate or remove content where reasonably necessary to comply with law, protect other users or enforce these Terms.

Submitting content does not transfer ownership to Nutriworld. However, you grant us a non-exclusive right to display and use the submitted content in connection with the website and our Services, subject to applicable law.

17. Intellectual Property

Unless otherwise stated, the content of Nutriworld.eu—including text, photographs, graphics, logos, designs and other materials—is owned by Hoeft Niet B.V. or used with permission from the relevant rights holder.

Content may not be copied, reproduced, distributed, sold or commercially exploited without prior written permission, except where permitted by law.

Brand names, product names, photographs and other materials belonging to manufacturers or other third parties remain the property of their respective owners.

18. Acceptable Use

You may not use this website:

for unlawful or fraudulent purposes;
to infringe intellectual-property, privacy or other rights;
to introduce viruses, malicious code or harmful technology;
to interfere with the security or operation of the website;
to gain unauthorised access to accounts, systems or information;
to collect or misuse information belonging to other users; or
to place false, fraudulent or abusive orders.

We may restrict access where reasonably necessary to protect the website, our customers or our business.

19. Third-Party Services and Links

Our website may use or link to services provided by third parties, including Shopify, payment providers, carriers and social-media platforms.

We are not responsible for the content, security or availability of independent third-party websites. Their own terms and privacy policies may apply when you use their services.

Nothing in this section limits our responsibility for service providers where we remain legally responsible under applicable law.

20. Liability

Nothing in these Terms excludes or restricts liability that cannot lawfully be excluded or restricted, including mandatory consumer rights.

To the extent permitted by law, Nutriworld is not responsible for loss or damage caused by:

use of a product contrary to its label, instructions or warnings;
incorrect or incomplete information supplied by the customer;
unauthorised or unlawful use of the website;
circumstances outside our reasonable control; or
indirect business losses suffered by a customer acting for professional or commercial purposes.

Nothing in this section limits any remedy available to a consumer for products that are defective, unsafe or do not conform to the purchase agreement.

21. Force Majeure

We are not responsible for delays or failure to perform obligations caused by circumstances outside our reasonable control, such as:

carrier or transport disruptions;
strikes;
natural disasters or severe weather;
government measures;
war, civil unrest or terrorism;
epidemics or public-health emergencies;
failures of communication or payment systems; or
serious interruptions affecting suppliers.

This provision does not affect rights that consumers cannot waive under applicable law.

22. Privacy

We process personal data in accordance with our Privacy Policy.

Our online store is powered by Shopify. Additional information about Shopify’s processing practices is available in the Shopify Privacy Policy.

23. Changes to These Terms

We may update these Terms of Service when necessary, for example following changes to our Services, business operations or applicable law.

The version that applies to an order is the version available when that order is placed, unless a change is required by law.

Changes do not retroactively reduce mandatory rights relating to an existing order.

The date at the top indicates when these Terms were most recently updated.

24. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.

An invalid or unenforceable provision will be interpreted or replaced only to the extent necessary to make it valid and consistent with its original purpose, where permitted by law.

25. Governing Law and Disputes

These Terms are governed by Dutch law.

If you are a consumer residing in another country, this choice of law does not deprive you of mandatory consumer protections that apply in your country of residence.

We encourage customers to contact us first so that we can try to resolve complaints directly.

Any dispute may be submitted to the competent court in accordance with applicable law. Consumers retain the right to bring proceedings before a competent court available to them under mandatory consumer law.

26. Contact Information

For questions, complaints or requests relating to these Terms, contact: