Widerrufsrecht

Last updated: August 30, 2026

This Return & Refund Policy explains how consumers can return products purchased through Nutriworld.eu.

Nutriworld.eu is operated by Hoeft Niet B.V., trading as Nutriworld. Nothing in this policy limits any mandatory rights you may have under applicable consumer law.

1. Right of Withdrawal

Consumers who purchase products online generally have the right to withdraw from the purchase within 14 days after receiving the order, without providing a reason.

If one order contains multiple products that are delivered separately, the withdrawal period normally begins after the final product has been received.

To exercise your right of withdrawal, you must notify us within the 14-day period by sending a clear statement to info@nutriworld.eu.

Please include your name, order number and the products you wish to return. After notifying us, the products must be sent back within 14 days.

2. Return Conditions

Returned products must be handled only as necessary to determine their nature, characteristics and suitability, in the same way that they could reasonably be inspected in a physical shop.

Where possible, products should be returned complete and in their original packaging.

You may be responsible for any diminished value caused by handling beyond what was reasonably necessary to inspect the product.

Proof of purchase, such as an order confirmation or receipt, may be required to process the return.

3. Sealed Products and Hygiene Exceptions

The right of withdrawal may not apply to sealed goods that are unsuitable for return for genuine health-protection or hygiene reasons if the seal has been broken after delivery.

This may include certain supplements, foods, powders, capsules, tablets, liquids or other consumable products where:

the product was supplied with a genuine protective or hygiene seal;
that seal was broken after delivery; and
the product cannot safely and reasonably be offered for resale.

This exception is applied only where permitted by applicable law. Opening an ordinary shipping box does not automatically remove the right of withdrawal.

4. Other Exceptions

The right of withdrawal may not apply to:

products made to the customer’s specifications or clearly personalised;
products that deteriorate or expire rapidly;
sealed goods that cannot be returned for genuine health-protection or hygiene reasons after their seal has been broken; or
other products or services excluded from the right of withdrawal under applicable law.

Products purchased during a sale or with a discount code are not automatically excluded from the right of withdrawal.

5. Return Instructions

Before returning products, contact us at info@nutriworld.eu with your order number and the products you wish to return.

Unless we provide different instructions, returns should be sent to:

Nutriworld
Ambachtsweg 6c
1785 AJ Den Helder
The Netherlands

Include your name and order number inside the parcel so that we can identify the return.

The customer is responsible for packing returned products securely. We strongly recommend using a trackable shipping service and keeping proof of shipment until the return has been processed.

Do not send returns with postage due or cash on delivery unless this has been agreed with us in advance.

6. Return Shipping Costs

For a standard withdrawal, the customer is responsible for the direct cost of returning the products unless we have agreed otherwise.

If a product is damaged, defective, incorrect or otherwise does not conform to the order, Nutriworld will cover reasonable return costs where required by law.

7. Refunds

After receiving your withdrawal notice, we will refund the payments covered by the withdrawal within the period required by applicable law.

We may wait to issue the refund until:

we have received the returned products; or
you have provided satisfactory evidence that the products have been sent back.

Once the returned products have been received and assessed, refunds are normally processed within 5 working days. In all cases, refunds will be processed within the period required by applicable law.

Refunds are normally issued using the same payment method used for the original order unless another method is expressly agreed.

Depending on your bank or payment provider, it may take additional time before the refund appears in your account.

8. Original Delivery Costs

If the complete order is validly withdrawn, we will refund the cost of our least expensive standard delivery method where required by law.

If you selected a more expensive delivery method, such as express delivery, the additional cost above our standard delivery price is not refundable.

If only part of an order is returned, the original delivery costs are not refunded unless required by law or unless those costs would have been lower if only the retained products had originally been ordered.

9. Free Gifts and Promotional Products

If a returned order included a free gift or promotional product that was conditional on the purchase, the gift must also be returned complete and unused where reasonably possible.

If the promotional product is not returned, we may deduct its stated or reasonable value from the refund where permitted by law.

10. Damaged, Defective or Incorrect Products

Inspect the parcel and products after delivery.

If an item is damaged, defective, incomplete or incorrect, contact us promptly—preferably within 48 hours—at info@nutriworld.eu.

Please provide:

your order number;
a clear description of the problem; and
photographs of the product, packaging, shipping label and any visible damage where reasonably possible.

Reporting a problem after 48 hours does not remove any statutory rights you may have. Prompt notification helps us investigate the problem with the carrier and resolve it more quickly.

Depending on the circumstances and your statutory rights, an appropriate solution may include repair, replacement, completion of the order, a price reduction or a refund.

11. Exchanges

If you would like to exchange an unopened product, contact us before returning it.

Exchanges are subject to product availability. We may process an exchange as a return and a new order. Any price difference or additional shipping cost will be communicated before the replacement is dispatched.

Your statutory rights concerning defective or incorrect products remain unaffected.

12. Refused or Uncollected Parcels

Refusing a parcel or failing to collect it does not always constitute a valid withdrawal notice.

If a parcel is returned because it was refused, not collected or addressed incorrectly, reasonable return costs may be deducted from the refund where permitted by law.

13. Cancelled Orders

We cannot guarantee cancellation once processing has started. If the order has already been dispatched, the normal return procedure will apply.

14. Contact Information

Hoeft Niet B.V., trading as Nutriworld

Registered address:
Middenweg 113a
1782 BC Den Helder
The Netherlands

Return, store and pickup location:
Ambachtsweg 6c
1785 AJ Den Helder
The Netherlands

Chamber of Commerce: 85710199
VAT number: NL863714705B01
Email: info@nutriworld.eu
Telephone: +31 6 15518795