Versand
Last updated: August 30, 2026
This Shipping Policy explains how orders placed through Nutriworld.eu are processed and delivered.
Nutriworld.eu is operated by Hoeft Niet B.V., trading as Nutriworld.
1. Order Processing
Orders are normally processed within one working day after payment confirmation.
Orders placed before 15:00 CET on a working day are generally dispatched the same day. Orders placed after this time, during weekends or on public holidays are normally processed on the next working day.
During particularly busy periods, processing may occasionally take longer. If an ordered product is unexpectedly unavailable, we will contact you as soon as possible to discuss a replacement, later delivery or refund.
2. Shipping Destinations
Nutriworld currently ships to the Netherlands, Belgium, Germany and the other European Union countries available during checkout.
We currently do not ship to destinations outside the European Union.
Available destinations may differ depending on the products ordered and applicable shipping or product restrictions. If a country cannot be selected during checkout, we are currently unable to accept an online order for delivery to that destination.
3. Shipping Costs
Our standard shipping rates are:
- Netherlands: €4.95
- Belgium and Germany: €4.95
- Other available European Union countries: €12.95
No minimum order value applies to these standard shipping rates.
The applicable shipping cost is displayed during checkout before payment is completed. The price displayed during checkout is the shipping price that applies to the order.
Any temporary free-shipping offer or free-shipping threshold will be clearly displayed on the website or during checkout when applicable.
4. Estimated Delivery Times
Estimated delivery times after dispatch are generally:
- Netherlands: approximately 1–2 working days
- Belgium and Germany: approximately 3–5 working days
- Other available European Union countries: approximately 5–8 working days
These delivery times are estimates and are not guaranteed. Delays may occur because of carrier disruptions, public holidays, severe weather, seasonal demand or other circumstances outside our reasonable control.
5. Carriers and Tracking
Orders may be delivered by PostNL, DHL, DPD or another suitable delivery partner.
When tracking is available, you will receive a shipping confirmation containing a tracking link. Tracking information may take some time to become active after the parcel has been transferred to the carrier.
6. Delivery Address
Customers are responsible for providing a complete and accurate delivery address.
Please check the delivery details carefully before completing your order. If a parcel is returned because the address was incorrect or incomplete, reasonable additional shipping costs may apply before the order can be sent again.
Contact us as soon as possible if you notice an error. Once an order has been processed or dispatched, changing the delivery address may no longer be possible.
7. Delivery Attempts and Uncollected Parcels
Depending on the selected delivery service, the carrier may deliver the parcel to the stated address, a neighbour, a pickup point or another permitted delivery location.
Customers are responsible for monitoring the tracking information and collecting parcels from pickup points within the period specified by the carrier.
If a parcel is returned because it was refused or not collected in time, reasonable return and reshipping costs may apply where permitted by law.
8. Damaged Parcels
Please inspect the parcel and its contents after delivery.
If the parcel or its contents are damaged, contact us promptly—preferably within 48 hours—at info@nutriworld.eu. Include your order number, a description of the damage and clear photographs of the parcel, shipping label, packaging and damaged products.
Reporting damage after 48 hours does not remove any statutory rights you may have, but prompt notification helps us investigate the issue with the carrier.
Keep the parcel and all packaging materials until we have completed our assessment.
9. Delayed or Lost Parcels
If the tracking information has not changed for an unusual period or the estimated delivery period has passed, contact us at info@nutriworld.eu.
We will investigate the shipment with the carrier. A parcel is considered lost only after the carrier has completed its investigation or confirmed the loss.
Where required, we will offer an appropriate solution in accordance with applicable consumer law.
10. Returns
Returning an order is governed by our Return & Refund Policy.
Please follow the return instructions provided in that policy or contact us before sending products back.
11. Contact Information
Hoeft Niet B.V., trading as Nutriworld
Registered address:
Middenweg 113a
1782 BC Den Helder
The Netherlands
Store and pickup location:
Ambachtsweg 6c
1785 AJ Den Helder
The Netherlands
Chamber of Commerce: 85710199
VAT number: NL863714705B01
Email: info@nutriworld.eu
Telephone: +31 6 15518795